Job Details

At SUNPAN, we are dedicated to transforming home furnishings and delivering exceptional experiences through the passion and enthusiasm of our team. As a fast-growing leader in the industry, we pride ourselves on our commitment to diversity, excellence, and the professional growth of our employees.

We are seeking talented, motivated individuals to join our dynamic team and contribute to shaping the future of our company. Find your next career adventure with SUNPAN and be part of our Claims Team, reporting to the Houston Warehouse Manager. As the Claims Coordinator at SUNPAN, you must be detail-oriented, organized, and solution-driven with a strong commitment to customer satisfaction. The ideal candidate is proactive, collaborative, and eager to improve processes while supporting both the warehouse and claims teams.

PRINCIPAL FUNCTIONS & OBJECTIVES

• Inspect replacement pieces for claims, ensuring thorough examination and accurate reporting.
• Avoid opening wooden-crated items to preserve protective packaging integrity.
• Use discretion when inspecting large or heavy items (e.g., beds, dressers, dining tables, sideboards) and seek assistance when needed to prevent packaging damage.
• Capture photos of replacement pieces from multiple angles using the company iPad, saving images to designated OneDrive folders labeled with the date, customer name, sales order number, and item number.
• Coordinate with the warehouse team to ship inspected replacement items, ensuring proper repackaging.
• Perform quality checks on existing stock as directed by the Claims Manager.
• Stay accessible during business hours via iPad, Microsoft Teams, and email.
• Conduct furniture repairs and touch-ups using appropriate tools (e.g., touch-up pens, leather cleaners, screwdrivers, Allen keys).
• Work independently or collaboratively to achieve departmental and company goals.
• Maintain cleanliness and organization of the return and inspection area.
• Perform other duties as assigned by the Warehouse Manager and/or Claims Manager.

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 lbs.
• Capable of sitting and standing for extended periods.

KEY SKILLS AND EXPERIENCE

• 2-3 years of experience in claims processing, maintenance, handyman services, or furniture repair in an office or warehouse setting.
• Strong verbal and written communication skills in English.
• High attention to detail with a conscientious work approach.
• Ability to lift 15-35 lbs, navigate stairs, and stand for prolonged periods.
• Proficiency with smartphones and basic internet navigation.
• Flexibility to work varied shifts as needed.

We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Americans with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.