Job Details

Our client, a water technology provider, is seeking a Operations Support Associate for a 6+ month contract opportunity located in Houston, TX. This role is fully onsite.

The Role:

The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

Core Responsibilities:

• Able to perform non-routine tasks related to customer issues and resolution
• Strong collaboration with internal and external customers
• Exception reporting for customer orders when purchase orders are flagged for non-compliance
• Resolves issues from 3rd party processer of customers' orders of limited complexity
• Assists branch in maintaining appropriate inventory
• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order
• Reviews autorenewals of contracts and supports contract additions identified by branch staff
• Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
• May assist standard non-complex customer master data workflows
• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation, accountability, and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently
• Task execution for area of responsibility up to levels defined in DOA policy

Qualifications:

• High School Diploma or equivalent
• 2+ years of experience in data entry, office administration, invoicing, or related experience
• Experience in ERP systems, SAP or dynamics preferred
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership
• Able to executive tasks with high levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution, broader organizational impact, and strong organization skills
• Understanding of general business concepts
• Strong communication skills