Job Details

Provides clerical/administrative support to ensure quality customer service assistance. Responds to routine customer requests or inquiries received by mail, telephone, e-mail and personal contact. RESPONSIBILITIES:Performs basic research and gathers necessary information to resolve routine customer problems and respond to inquiries via mail, telephone, e-mail and personal contact. Communicates findings to customers. Refers non-routine problems to supervisor. Performs data entry activities to update customer records within authorized limits. Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system. Provides information about City services, ordinances, policies, procedures and pricing. May act as a backup to a customer service section and an administrative support section. May process work orders/requests and make changes to update customer account information. May gather or collect...Customer Service, Clerk, Service, Retail, Customer