Job Details

Phlebotomist Test Coordinator - Houston, TX

Houston, TX

A Natera Test Coordinator Phlebotomist serves patients by scheduling and identifying the best method for retrieving blood; preparing specimens for laboratory testing; and reconciling paperwork requirements as needed.

This is an onsite position in Houston, TX

Responsibilities

PHLEBOTOMY SERVICES

• Perform venipunctures to obtain blood specimens with precision and care.
• Verify patient identity and test requisitions, ensuring accuracy by cross-referencing EMR records and resolving discrepancies.
• Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures.
• Accurately track collected specimens by documenting initials, date, and collection time, while maintaining daily collection logs.

PATIENT CARE COORDINATION

• Oversee and coordinate patient care services to ensure efficient and high-quality healthcare delivery.
• Manage administrative tasks, including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements.
• Collaborate with Field Sales and internal operations teams to provide patient support and ensure continuity of care.
• Develop and maintain strong patient relationships to encourage ongoing testing and adherence to recommended care plans.

ADMINISTRATIVE AND OPERATIONAL MANAGEMENT

• Act as the primary liaison for accounts and Sales, documenting all interactions, communications, and follow-ups.
• Respond promptly to internal and external customer inquiries, ensuring timely issue resolution.
• Build rapport with patients, accounts, and Sales teams to resolve missing information and maintain turnaround time (TAT) expectations.
• Proactively communicate delays and cancellations, facilitating timely sample redraws when necessary.
• Investigate and resolve escalated issues, providing clear and logical explanations of root causes and resolutions through phone and electronic communications.

QUALITY ASSURANCE AND COMPLIANCE

• Ensure a safe and compliant work environment by adhering to CAP CLIA standards, legal regulations, and organizational policies.
• Maintain high-quality results by following department protocols, testing schedules, and recording outcomes in quality control logs.
• Monitor and report process improvement needs to enhance efficiency and accuracy.
• Ensure compliance with federal, state, and local healthcare regulations, as well as internal operational guidelines.

QUALIFICATIONS

• Experience: Minimum 5-7 years of phlebotomy experience; oncology experience required.
• Education: BS/BA degree (preferred); High School Diploma (or equivalent) required.
• Certification: Phlebotomy Certificate (as required by state regulations).
• Strong communication, problem-solving, and multitasking skills; ability to work independently while collaborating with internal teams and patients.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Office-based clinic setting with scrubs required, following safe clinical practices for all blood draws. Work schedule determined based on clinic requirements.

OUR OPPORTUNITY

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, womens health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

WHAT WE OFFER

Competitive Benefits medical, dental, vision, life and disability plans for eligible employees and their dependents. Free testing for employees and immediate family members, fertility care benefits, pregnancy and baby bonding leave, 401(k) and commuter benefits, and an employee referral program.

Natera is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability, or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

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