Job Details

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Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including task delegation, shift management, and scheduling to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships.
• Supports Store Manager in data analysis, decision-making, and monitoring store impact.
• Manages store cash operations, inventory, and store maintenance, ensuring compliance with policies and regulations.
• Ensures team knowledge of systems and safety protocols.
• Responds to emergencies and manages store presentation and maintenance.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and tools to engage the team and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if necessary.

People & Performance Management

• Leads and trains team members, manages performance, and provides career development support.
• Handles recruitment, talent retention, and succession planning.
• Fosters a culture of accountability and performance management.

Training & Personal Development

• Completes required training programs and maintains professional development.
• Monitors own performance and seeks feedback for continuous improvement.
• Obtains and maintains necessary licenses as required.

Communications

• Maintains open communication with team through meetings and discussions.
• Contributes to strategic planning and communication of company goals.
• Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and flexibility in scheduling and location.

Additional details about salary, benefits, and application process are provided in the original description. The role is full-time, with a focus on sales and business development, and is open until filled.