Job Details

About the job Customer Experience Associate

Customer Experience Associate

Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service?

Our team in Insolation Technology LTD Customer Center would love to meet you!

As a Customer experience associate for a fast-growing company with significant career advancement opportunities, you would help bring to life our mission, values and commitment to Client-focused culture and service.

Key job responsibilities:

You'll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcase US as an employer and vendor of choice. You'll work directly with managers, customers, and clients.

A day in the life

• Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to customers, equipment requests and inquiries by telephone and other channels
• Enter data for the quick dispatch and documentation of the partners needs using our company website
• Dispatch and communicate the partners needs to our branches accurately and in a timely manner
• Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
• De-escalate situations involving frustrated customers, listening and offering patient assistance and support
• Collaborate with other call center professionals to improve customer service and experience
• Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
• Additional duties as assigned by the Call Center Manager

About US:

As a company, and as individuals, we value honesty, openness, personal excellence. We are committed to each and every customer we provide our services to Large or Small. We hold ourselves accountable to our customers, partners, employees, shareholders by honoring our commitments, providing results and striving to be in the industry. It is our mission to provide our customers with the best possible experience when utilizing our offerings, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust.

Qualifications:

• Dependable and punctual record of attendance with intrinsic customer-focused motivation
• Friendly, positive demeanor showing patience, empathy, and clear understanding of professional boundaries with clients and colleagues
• An ability to learn quickly, multi-task, and utilize effective communication skills
• Flexible and adaptable with a positive disposition to changes in a fast-paced environment
• Ability to listen patiently and explain concepts in a clear, simple manner to customers
• Ability to maintain a calm and polite manner in stressful situations
• Understand and exceed Key Performance Indicators set by the Call Center Manager
• Familiarity and ability to use Microsoft Office (Outlook, Word, Excel, Teams)
• Ability to quickly learn and apply new technologies and processes
• Excellent attention to details and fast typing skills
• Familiarity with customer-relationship management (CRM) software programs preferred

Education and Experience

• 4+ year of previous customer service experience
• High school diploma

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Call Center: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Multitasking/Fast Paced environment: 1 year (Preferred)

Language:

• English (Preferred)

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