Job Details

STAFF ANALYST

Applications accepted from: All Persons Interested

Section: Utility Billing/Business Support Services
Reporting Location: 4200 Leeland Street
Work Days & Hours: Monday - Friday, 8am - 5pm*
*Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:
The Staff Analyst will provide professional analytical and administrative services to the Sr. Staff Analyst of Business Support Services.

• Assists the Service Line in the effective discharge of responsibilities by furnishing analyses, appraisals, recommendations, and information concerning the activities and programs reviewed.
• Researching, tracking and summarizing customer operation data, including but not limited to calls, exceptions, trends, consumption and billing analyses.
• Developing, maintaining and reporting on monthly and quarterly customer service, operating and financial metrics.
• Assisting management team with analyzing business results for key takeaways to achieve business objectives.
• Expected to help cultivate new approaches for data analysis and presentation to senior and executive management.
• Development of nonroutine reports and presentations to Senior Management; use of current technology to produce, deliver, and distribute reports and analysis.
• Reporting and analysis related to annual budget and quarterly forecasting process.
• Prepares, edits and revises Department / Service Line correspondence, and procedures manuals.
• Develops reports, special documents or publications as assigned.
• Completes special projects as assigned regarding financial, administrative, professional, management and community issues and problems of simple to medium complexity.
• May perform other departmental programs as assigned.

WORKING CONDITIONS
There are no major sources of discomfort, essentially normal office environment with acceptable lighting, temperature and air conditions. The individual has discretion about walking, standing, etc.

This is a Department of Houston Public Works position at the Tier II Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.
Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS
Three (3) years of professional administrative, financial or analytical experience related to the type of work being performed are required.
Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTS
None

PREFERENCES

Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills. Ideal candidate will possess an understanding of financial and budgeting concepts and will be proficient in Microsoft Office Suite. Preferred candidate will also have a background in process improvement and project management.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None
However, the department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 26

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: or call 832-###-####.
If you need special services or accommodations, call 832.###-####. (TTY 7-1-1)
If you need login assistance or technical support call 855-###-####.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.