Job Details

Job Title: Quality Manager (Houston & Conroe Locations)

Location: Houston, TX

Company Overview: We specialize in fabricating custom high-quality glass solutions, ranging from exquisite shower doors and enclosures to commercial insulated glass, laminated glass, and a variety of glass architectural elements, including railings, wall partitions, and heavy glass entrance systems. Our offerings also extend to a wide selection of glass hardware.

Quality Manager to lead and manage the quality control technicians across two key locations: Houston and Conroe.

Position Overview: The Quality Manager will oversee all quality control operations at Houston facility. This position is responsible for managing a team of Quality Control Technicians, ensuring the highest quality standards are met, and maintaining strong relationships with customers to address and resolve any quality-related claims. The Quality Manager will play a critical role in fostering a culture of quality across both locations and ensuring that all workstations comply with internal and external quality standards.

Key Responsibilities:

• Lead and manage quality control operations across the Houston locations.
• Supervise, train, and mentor the Quality Control Technicians at both locations.
• Ensure all quality processes and procedures are consistently followed across all workstations.
• Follow up on all customer quality claims, investigate root causes, and implement corrective actions to prevent recurrence.
• Reduction of the customer complaints and the break due quality issues.
• Establish and maintain strong customer service relationships, providing timely communication and solutions to quality concerns.
• Analyze data and provide regular reports to upper management on quality performance and key metrics.
• Conduct regular audits and inspections to ensure compliance with quality standards.
• Implement continuous improvement initiatives to optimize quality control processes and enhance product quality.
• Ensure that all necessary training is provided to quality control technicians and other relevant staff on quality procedures, tools, and standards.
• Maintain up-to-date knowledge of industry regulations and quality best practices.
• Work closely with production, engineering, and other departments to ensure alignment on quality objectives and to drive product excellence.

Qualifications:

• Bachelor's degree in Engineering, Manufacturing, Quality Management, or a related field preferred.
• Minimum of 3 years of experience in quality management in a manufacturing environment, preferably within the glass or similar industry.
• Proven experience managing quality control teams across multiple locations.
• Strong knowledge of quality control processes, root cause analysis, and corrective action implementation.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills with a focus on customer service and relationship management.
• Ability to manage multiple priorities and work effectively under pressure.
• Familiarity with quality tools (e.g., FMEA, SPC, CAPA).
• Proficient in Microsoft Office and quality management software.