Job Details

Position: Manager Information Security (IAM)

Talent Area: Information Services

Full/Part Time: Full time

Location: Houston, TX, US

Department: Identity & Access Management

Shift: 8a-5p

Job ID: 415725

We are seeking an Identity and Access Management (IAM) Manager of Information Security to oversee access management and Directory services. This role will serve as the Service Owner for IAM and directory services in the Business and Technical Service Catalog. Responsibilities include creating and managing the IAM strategic plan, ensuring data protection, and compliance with regulations. The IAM Manager will manage user accounts, assign access rights, monitor and audit user activity, and develop access management policies. They play a crucial role in identifying and addressing potential security risks or violations.

Job Duties & Responsibilities

1. Service Owner: Responsible for specified services in the Business and Technical Service Catalog.
2. Budget: Manage finances for IAM.
3. Executive report: Oversee and manage monthly report to leadership.
4. Strategic Plan: Create, implement, and manage the information security strategic plan.
5. Compliance: Ensure compliance with state and federal statutes related to information security.
6. Manages and Develops Service.
7. Allocates appropriate personnel and resources to ensure delivery of consistent, high-quality service.
8. Oversees the daily operations of the service, ensuring compliance with policies and procedures and service agreements.
9. Manages services throughout the service lifecycle, including creation and deployment of new services, and enhancements and retirement of existing services.
10. Establishes and implements short and long-range goals, objectives, policies and operating procedures for the service that link to IS priorities; set appropriate stretch goals.
11. Gathers and analyzes data, reports and customer satisfaction levels to monitor service and performance and ensure achievement of SLA metrics/goals; recommend service, delivery and process improvements and enhancements.
12. Promotes process efficiency by working with a team to reduce unnecessary steps and delays or develop more effective processes.
13. Represents the service in the Change Control process by determining potential impacts to the services as well as mitigation actions required to minimize impacts.
14. Establishes and maintains service entry in the Service Catalog and ensures ongoing accuracy of entry.
15. Coordinates and manages services across functional areas by collaborating with other service owners in the resolution of operational issues and requests to ensure consistent, high-quality service to customers.
16. Collaborates with Process Owners and ensure high quality and frequent communications throughout the Service Management Lifecycle.
17. Promotes effective communication with the Integrated Service Desk for First Call Resolution.
18. Educates staff on processes and procedures.
19. Ensures staff has the correct skills to deliver their service.
20. Establishes and monitors vendor accountabilities.
21. Ensures Customer Service.
22. Oversees Incident Resolution.
23. Provides Vision & Leadership.
24. Manages Disaster Recovery / Business Continuity.
25. Coordinates Security Planning & Management.
26. Oversees Security Operations.
27. Strives to achieve the goal of accreditation through the following: Ensure that The Joint Commission requirements specific to your department are fulfilled but also understand the linkage between your department's requirements and those of the integrated delivery system.

Skills & Requirements

1. Required H.S. Diploma or GED.
2. Preferred ITIL 3 - ITIL Version 3 Foundation Exam.
3. Required 9 years information systems selection, implementation or support.
4. Preferred management experience.
5. A bachelor's degree will substitute for 4 years of experience.

Technologies
Identity Management Solution, Privilege management solution, Domain Name System, Dynamic Host Configuration Protocol, Public Key Infrastructure, Cloud Identity services, Certificate management, Active Directory.

About Texas Children's

Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.

Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ' s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ' s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ' s Hospital The Woodlands, the first hospital devoted to children ' s care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families.

Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.