Job Details

Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment. Must be extremely resourceful, be able to troubleshoot on the fly. Provide end-user software and hardware troubleshooting and problem-solving skills. Troubleshoot, upgrade and repair desktop PCs, remote, on-site, and in office. Maintain and contribute to standard operating procedures for all relevant processes and technologies. Document all support and maintenance activity in a detailed concise manner on company helpdesk. Diligently and consistently follow departmental and organizational policies and procedures. Assist in the maintenance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets. Implement projects as assigned. Provide status reports and problem summaries. Respond to emergency system outages as required. Create incident tickets, update incident tickets and close incident ...Technician, Help Desk, Help, Windows Server, Manufacturing, Business Services