Job Details

Resumen:

Position Overview:

This position interfaces directly with the customer and is responsible for processing cargo bookings or

import/export documentation within established deadlines and regulatory requirements. Receives, reconciles,

consolidates and/or summarize documents and information from customers.

Key Responsibilities:

• Ensure that all documentation is complete and submitted timely, as required;
• Check documents, make necessary corrections and distribute them to corresponding customers to meet their respective deadlines;
• Collect cargo documents for all assigned customers--check the information for accuracy and disseminate for processing;
• Inform all customers of cargo arrivals/departures, via email/phone with an arrival/departure notice and a copy of the bill of lading. Securing confirmation and file in master file;
• Secure original bills of lading properly endorsed, and delivery orders;
• Check that cargo is properly released;
• Coordinate and enter all data into the inventory system and prepare corresponding performance reports;
• Heavy phone communications answering any questions and informing customers of situations;
• Perform other related duties as assigned.
• Coordinate cargo reception and dispatch, prepare daily and weekly reports.
• Update arrival and dispatch schedules
• Participate in daily operations meetings

Candidate Requirements:

• Minimum two (2) years experience in Customer Service and Import Documentation in the Maritime industry, required;
• High school diploma or equivalent;

• Intermediate to advanced experience with MS Word, Excel, Outlook;
• Required to obtain a TWIC card;
• Must be bilingual (English/Spanish). Strong communication skills, both written and oral.
• Flexible and able to handle multiple tasks simultaneously;
• Thrive in a fast-paced environment;

• Team player and can-do attitude;

• Able to follow procedures and instructions and exercise independent judgment within established systems and procedures;
• Understands the escalation process for assistance and knows the limits of his/her authority;

• Possess organizational and time management skills, prioritization skills, and detail oriented.

Physical Requirements and Working Conditions:

• The employee is required to sit for long periods of time and move to and from other locations, within the office and terminal.
• The employee is frequently required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.

• Work is performed primarily in an office environment.
• Work may involve moderate exposure to inclement weather/elements, such as extreme temperatures, dirt, dust, fumes, airborne particles, smoke, unpleasant odors, toxic or caustic chemicals;
• The noise level in the work environment is usually quiet to moderate.
• Must be able to work a flexible schedule and extended hours, weekends or holidays, as needed.